Shipping policy
Shipping Policy
Order Processing Time
All orders are processed and shipped within the same or next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Free Shipping
We offer free shipping on all orders within the contiguous United States (CONUS) via USPS Ground Advantage. This service typically delivers your package within 5 business days.
Expedited Shipping Options
For faster delivery, we provide several expedited shipping options at discounted rates, with additional fees applicable:
- USPS Priority Mail: Typically delivers within 1-3 business days. Additional fee applies.
- USPS Priority Mail Express: Guaranteed delivery within 1-2 business days. Additional fee applies.
- UPS Services: Choose from options including Ground, 2nd Day Air, and Next Day Air. Additional fees vary based on service selected.
International Shipping
We offer international shipping through services such as DHL Express, UPS, and USPS. Please note that we cannot be responsible for any customs fees, duties, or brokerage fees incurred during shipping. By ordering internationally, you accept that in some cases, customs clearance is to be handled by the recipient. In these cases, we will try our best to assist nonetheless If you have questions about these policies or incurring fees, please email us at eric@usagiimports.com before placing your order.
Shipping Costs
While USPS Ground Advantage is free for domestic orders, additional fees for expedited shipping options will be calculated at checkout based on your selected service and delivery address. International shipping costs will also be calculated at checkout.
Order Tracking
Once your order has shipped, you will receive an email with tracking information so you can monitor your package's progress.
Delivery Issues
If you experience any issues with delivery, please contact our customer service team for assistance.
Thank you for shopping with us!